+44 (0)1384 636 717 sue [at] cookesquilting.co.uk
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Shipping & Returns

Shipping

Our shipping costs are very simple.

Within the UK; orders up to £10 cost £1.50 to send, orders up to £25.00 cost £2.50, thereafter shipping is free.

Outside the UK but within the EU, orders up to £10 cost £3.00 to send, thereafter £5.00.

Outside the EU  orders up to £50 cost £12.00 to send, thereafter £15.00.

 

Returns Policy

As Cookes Quilting Supplies we appreciate the limitations of colour reproduced on a computer screen. Despite our constant efforts to ensure that reproductions are accurate you may find that a colour will not match your other fabrics as you had hoped. Or you may find that when you see your quilting fabric first hand that it is not quite what you wanted. Our returns policy is simple. If you wish to return a purchase for any reason please contact us within fourteen days of dispatch to arrange a return.

All returns must be the complete item, be it a pack of a length of fabric. Sealed packs such as Jelly Rolls must be unopened and fabrics must not have been washed. It is not our policy to refund postage for returns unless the item is faulty or the wrong item has been supplied.

If you should find that your fabric is in any way flawed or faulty please contact us as soon as you notice the problem. We will do all that we can to find a happy solution to such matters. We prefer to hear of any faults as soon as possible whilst ranges are still current and replacement fabrics are available. However, should you have put your items away and discovered a fault weeks or months later please do still contact us. We are committed to customer satisfaction and wish all our customers to be delighted with their purchases.

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